Bimmian.com guarantees
your satisfaction. We make every reasonable effort to ensure that
our customers are satisfied with the products that they purchase through
this site. All sales on this website denominated in US dollars are purchased from Bimmian or associated companies. Below, you will find our policies for sales / shipping / warranty / returns and our promise of great service in the case that you have an issue with any our products.
Refused
Items / Undeliverable Items
If any shipment is not accepted by
the receiver for any reason, including but not limited to, package
refusal, incomplete or incorrect address, unavailability to receive
package, non-payment for duty/tax for international orders, the carrier will return the package back to us. If this
happens, one of two things can occur:
1) if we are notified while the product is on its way back to us, and you are able to contact us during this process, we can
have it again rerouted back to you. In this case we would charge
you the actual fees we get charged by the carrier for the redirection,
readdressing, and redelivery. This could be free, but is usually
charged at $10-20+ (for USA/Canada orders, international order shipping prices vary) depending on the speed of service chosen at checkout and
where the pack
21d4
age is when we are able to contact the carrier. We
only charge you the actual fees that we are charged.
2) If the product is returned all the way back to us, a fee equal to the
cost return shipping and any carrier handling / warehousing / customs /
duty / brokerage / takes / other fees will be
charged to the customer before reshipment of the goods.
Alternatively if the customer elects to have a refund, this amount will
be deducted from the refund. In some cases, refunds may also be subject
to a restocking fee. When applicable, the warehousing and handling
fees and return shipping fees charged to us by the carrier often exceeds $30.
We will only charge the fees that we are actually charged by the
carrier.
Address Changes
Please ensure that the address that you provide when checking out is fully accurate including proper zip code, business name (if applicable) and apartment/unit number (if applicable).
If an error is detected before the product ships from our warehouse, please put your order on hold as instructed in the email sent immediately after ordering and contact our customer service department with the corrected address immediately. Address changes will be done on a best effort basis at no cost.
Depending on the shipping method chosen at checkout, it may be possible to change an address after a package has shipped. If this is possible, a service charge of USD$15 or equivalent must be paid for the package to be redirected. If you have chosen a shipping method which does not offer a redirection service, then our only remedy will be to wait for the product to be returned to our warehouse if it is not accepted at the original address.
Order Cancellations / Changes
In order for us to offer speedy order processing times, many order
processing steps are automated. Immediately when you place your
order, your order is printed in our warehouse for packing soon
afterwards, possibly outside of customer service business hours.
It is not always possible to change / cancel an order after it is placed
so please order carefully. If changes are required to an order,
you may send an email to customer service by clicking the CONTACT icon
at the top of www.Bimmian.com or by
phoning us. Please note that from time to time, for whatever
reason we may not receive your call / email / voice mail before the
product ships. Any messages left for us requesting cancellations
whether sent by email or voice mail will be processed on a best effort
basis only. We will not be responsible for refunding shipping
charges should an item ship because we did not receive your message or
you were not able to successfully contact us. Once received, items may
be returned / exchanged as per our policies below. If a product
ships that you do not want, DO NOT REFUSE THE SHIPMENT when the carrier
attempts delivery. Please see the section above for
more details.
Backordered Items
We hate backordered items just as much as our customers do, therefore we keep thousands of items with over 2,000 product skus in stock at all times. Larger than anticipated sales on certain items occasionally result in backorder situations. Our online ordering system and shopping cart will show you real time stock availability of most items before you place your order. Products that are out of stock at the time of ordering are automatically extended a 10% discount. (Please note that while every effort is made in keeping our online inventory system up to date, on rare occasions, it may be inaccurate, in these cases, we apologize for the inconvenience and will extend a 10% discount to you should your items be reported as in stock but actually be backordered.) Orders will be shipped automatically when the backordered product(s) come into stock. Orders that contain in stock and backordered items expected to be in stock in a short amount of time will be held and shipped together. Orders that contain in stock and backordered items expected to be in stock in a longer amount of time will have in stock items shipped immediately and backordered items shipped ground when the backordered products come into stock. Cancellations for backordered items are accepted up to 45 days after the date the order was placed, after which time our credit card processor prevents us from processing refunds. After 45 days cancellations for backordered items will result in the issuance of site credits only.
Price Matching
If another vendor has an identical product available, in stock, for a lower price including all shipping and taxes which may be applicable, please email our sales department and we will attempt to match or beat this price. While the vast majority of the time we are normally able to do this, no guarantee or commitment can be made regarding our requirement to match any competitors price, however we are always looking for ways to satisfy our valued customers and will put forth our best effort in price matching.
Price Protection
If within 7 days after receipt of your item you find a competitor advertising the exact same in stock item for a lower price including shipping and any applicable taxes, we will put forth a good-faith best-effort attempt to match this price wherever possible. If we are able to match a difference in price, the difference will be issued as a site credit. No guarantee or commitment is made to our matching of any competitors price.
International Orders - Duty And Taxes
Unless otherwise mentioned within the site, all products are shipped from USA/Canada. Customers within USA/Canada should not expect to
see any duties, taxes or brokerage fees when ordering from Bimmian.com. Customers from outside of these two countries, may have taxes
imposed by the government in your country upon import. Please check with the customs office in your country regarding duties or taxes which may apply to your purchase. If your order has been shipped by UPS or FedEx, the brokerage charge is included in the shipping cost for most countries.
RMA numbers required for all returns
Before returning any products to Bimmian.com, you MUST obtain an RMA
(Returned Merchandise Authorization)
number by using the form below. You will receive an RMA number via
return email. This RMA number MUST be written in large block
letters on the outside of the box/envelope upon return. If your
RMA is not clearly marked on the outside of your package, your return
will not be accepted and will be marked RETURN TO SENDER.
Items must be sent back to the correct address
An address will be provided when your RMA is approved. This
address MUST be used. Any products sent back to the return address
marked on the shipping label will not be received by Bimmian. The
address provided is that of our broker, and they charge MASSIVE fees to
receive parcels on our behalf. In the event that the package is
sent to this address we will either deduct from the refund or charge the
customer the actual costs incurred for the receiving service, storage
service, repackaging service, paperwork processing service, and shipping
fees to get the product to the proper address. This fee is
never less than $50.
Items must be declared properly for customs purposes
Products must be returned to our location in Canada. Due to the
international location of some of our customers, customs documentation
wil
20be
l be necessary for returned shipments. Depending on your
reasons for returning the products to us, you will receive instructions
on how to declare the product for customs purposes. These
instructions must be followed. If they are not followed correctly,
and customs duties are charged, these charges will be deducted from any
refund owing or will need to be reimbursed to us before a replacement is
sent out.
Shipping Service Used
The address to which parts are returned is a PO box. FedEx,
UPS, DHL, and other couriers cannot deliver to PO boxes. Your
return MUST be shipped via the post office. If your shipment is
sent any other way, it will be automatically rejected by the carrier and returned to
you at your cost.
Prepaid shipping and insurance is required
We cannot be responsible for lost
or misdirected returns, or returned that are damaged in shipment, so for your protection,
we require that you insure
all returns using a traceable method when returning to us. All expenses
related to the return of goods to Bimmian.com must be prepaid by the
customer.
Tracking Numbers
All items MUST be returned back to us using a post office service
that offers tracking numbers. This number will be used to confirm
receipt at our warehouse, and also to find the package in the case that
it does not arrive when expected. In the event that an item is
returned without a tracking number, we cannot be responsible in any way
if the product does not arrive at our warehouse.
Items must be returned in original condition
We are not able to accept for return, warranty service, replacement,
refund, etc. any products which have been abused, modified,
improperly installed, mishandled, improperly maintained, scratched,
dented or otherwise damaged (including damage in return
shipping). Any products returned to us for exchange
or replacement must be received in perfectly resalable condition with
all original packaging in good condition. Exchanges or refund requests will be
denied in all cases where non-resalable merchandise is received.
In cases where merchandise is repairable, repackagable or a replaceable
part is damaged, a partial credit / refund may be offered at our option.
Value of returned product will be adjusted if purchased at a discount
If items are supplied at a discount when purchased with another product, or if a free item is given with the purchase of an item being returned, or if free/discounted shipping is offered at the time of sale, the amount to be refunded or credited will be the difference between the
total order value and the full retail value without discounts of the unreturned items purchased on the
order.
The
sole obligation of Bimmian.com, (including but not limited to its
owners, operators, contractors, consultants, employees, etc.) under our
warranty shall be repair, replacement or refund, at our option.
Bimmian.com will not be responsible or liable for labor, or incidental
or consequential damage of any kind. In no event shall our liability
exceed the cost of the goods.
Returns
for refunds
For any return where an item is not
resalable due to installation, damage, abuse, damage in transit from
customer to Bimmian, etc., we reserve the right to refuse the
return, and product will be returned to the customer at his/her expense. If an item is being returned in perfectly resalable
condition, where customer requests a refund, an amount equal to all
shipping costs related to the order (including any shipping costs as a
result of exchange / warranty service), plus a restocking fee of 20%
of the total order value will be deducted from the refund (for exchanges
/ site credit there is not a restocking fee).
Alternatively, site credit for the original order value minus all
shipping costs related to the order will be offered.
Returns for refund goods must be received at our warehouse within 28
days of the original purchase date. After this time, only site
credit will be offered in exchange for returns. Upon receipt,
before a refund is made, the products will be inspected to ensure that
they are fully resalable. If the product is damaged, or
returned without all its parts, has any evidence of use, or for any
other reason the product is deemed to be un-resalable your refund
request will be denied and the return will be sent back to you at your
cost.
Shipping Compensation
In cases where the customer is in
no way at fault for the receipt of the incorrect merchandise,
Bimmian.com will offer a prepaid shipping label where possible. If it is not possible, we will offer you either offer a free gift (which will far outweigh the
postage charges) which will be sent with the correct product as compensation
for your costs of sending the product back OR issue you a site-credit
for the actual cost of postage to send the product back. Note that
no compensation is offered if the product is sent via a courier service
such as FedEx, UPS, DHL, etc. Credits are only issued on
items being returned using the post office. If you are not at
fault, please specify which compensation method you prefer. Under
no circumstances can we offer a cash refund for return shipping charges.
RETURNS DUE TO
INCORRECT SHIPMENT
We make every effort to ensure that each shipment is picked, packed,
and shipped carefully, however, occasionally, mistakes happen.
Upon filling out the form below, notifying us of the incorrectly shipped
product, you will be assigned an RMA number, and should return the
incorrectly shipped product to us. Upon receipt we will ship your new product
to you. We reserve the right to send a replacement as a resolution
to any incorrect shipment before offering a refund. If you
wish to receive your replacement part before we receive your return, you
may purchase an identical product from our site, and it will be shipped
immediately. Once the original part gets back to us, we will
refund the amount of the second transaction in full, INCLUDING shipping.
RETURNS FOR WARRANTY SERVICE / REPLACEMENT
Unless specifically stated at the time of purchase, we warranty all merchandise for a minimum of
three months against
defects in workmanship or materials for normal road use (off-road, racing,
extreme weather, damage from road debris, or other extraordinary uses are
excluded). Longer warranties by the manufacturer, as noted in our
product verbiage or during the ordering process / wizard may also be applicable. The warranty term in
effect at the time of purchase shall be applicable to your items. Any claims for
warranties offered by manufacturers outside of the first three months
after purchase should be directed to the manufacturer and not to the
staff at Bimmian.com. For in-warranty items, you will
receive a repaired or replacement product as soon as possible after your
return is received by
21fe
Bimmian.com. You must request an RMA number
before returning products for replacement or service. Warranty
claims will be denied if there is any physical damage to the product
which appears to be a result of misuse, modification, negligence,
incorrect installation/removal or
return shipping damage. The
sole obligation of Bimmian.com, (including but not limited to its
owners, operators, contractors, consultants, employees, etc.) under our
warranty shall be repair, replacement or refund, at our option.
Bimmian.com will not be responsible or liable for labor, or incidental
or consequential damage of any kind. In no event shall our liability
exceed the cost of the defective goods purchased from us. If your returned parts are not covered
under our warranty we will contact you and quote the cost of repairs.
RETURNS DUE TO MISMATCHED PAINT COLOR
Our quality inspection methods ensure that only top quality painted
parts are able to be shipped to customers. Our paints are all
mixed to BMW specifications or painted with OEM BMW paints. Depending on the factory your
vehicle was produced at, the date of manufacture, the brand of paint
used at BMW and the model year of the car, your paint color may slightly
differ from the standard paint color that BMW creates. Sitting
side-by-side, two cars with slightly different paint colors would appear
to be the same color, however, when parts are put together, occasionally
slight differences in color may become evident. We will do our
best to resolve the issue with you to ensure that the color is matched
well to your car. We ask that you obtain an RMA number, then
return your product to us. We will go through all of our stock in
that color (most commonly we have several paint lots of the same color)
and we will attempt to find you a replacement product either a bit
darker or lighter than the parts you send back as you specify. As
soon as a suitable replacement is found, we will send them to you. If
you choose not to accept a replacement on the part, a restocking fee
will apply on your refund.
Alternatively, if we cannot find a suitable replacement, a full refund
will be issued. For full refund, your parts must be received back
to us within four weeks (28 days) after paying for your purchase.
For items received after 28 days, returns requiring a refund will be
subjected to a 5% restocking charge, or can be exchanged for 100%
site credit.
ITEMS LOST OR DAMAGED IN
TRANSIT
Our quality inspection and packing methods are such that we protect
our product while in transit and so that all items that ship are in
good, working order, however, rough handling by shipping companies
occasionally causes damage to products. In cases like these, IF WE
ARE NOTIFIED WITHIN 5 DAYS OF THE PRODUCTS BEING DELIVERED TO YOU we
will file a claim with the carrier on your behalf.
Claims of damaged goods made after 5 days of product receipt cannot be
processed. Once the claim is submitted to the carrier, you will have an obligation to also work with the carrier in any reasonable means
necessary to help with the claim. As soon as we are able
to get our claim check, we can re-ship the parts to you. We
reserve the right to send a replacement as a resolution to any
lost/damaged in transit claim before offering a refund. If
you wish to receive your replacement part before the claim is settled
with the carrier, you may purchase an identical product from our site,
and it will be shipped immediately. Once the original part gets
back to us or an insurance payment from the carrier arrives, we will refund the amount of the second transaction in full,
INCLUDING shipping.
RETURNS DUE TO DOA
(Defective On Arrival or Damaged On Arrival)
If you receive a product which has been damaged, is defective, or
has a physical defect, you may request a return using the RMA form
below. During return shipping if any further damage occurs to the
product, your exchange request will be denied. If there is any evidence
of modification, or evidence that a product being returned as DOA has
been installed or
damaged in transit, your exchange request will be denied.
Your claim must be submitted to Bimmian.com within 5 days of receipt.
We reserve the right to send a replacement as a resolution to any DOA
claim before offering a refund. If you wish to receive your
replacement part before we receive your return, you may purchase an
identical product from our site, and it will be shipped immediately.
Once the original part gets back to us, we will refund the amount of the
second transaction in full, INCLUDING shipping.
RETURNS DUE TO CUSTOMER ORDERING ERRORS
We all make mistakes,
so if you have ordered an incorrect product, we would be happy to take
it back. Fill out the form below to obtain an RMA number
and return shipping instructions. We will not charge a
restocking fee, however, we will request that you pay our shipping costs
for sending the replacement product to you. For most small items,
please include a check or money order in the package for US$10 (for USA
shipments) CA$10 (for CANADIAN shipments) GBP10 (for UK shipments) EUR10
(for European shipments) JPY10,000 (for Japanese shipments) of US$15 for
shipments to anywhere else in the world. If you wish to receive
your replacement part before we receive your return, you may purchase an
identical product from our site, and it will be shipped immediately.
Once the original part gets back to us, we will refund the amount of the
second transaction in full, NOT INCLUDING shipping.
ITEM
NOT RECEIVED
Products are shipped as soon as possible once an order is received.
You will receive a notification email once your order is placed to let
you know when your order should ship although most products ship on the
morning of the same business day if the order is received before 2pm
EST. Items are shipped with expedited priority and
traceability using the postal service.
ENTIRE ORDERS ARE NOT NECESSARILY SHIPPED TOGETHER as certain products
on this site are sent from different locations or due to stock
availability issues. Once shipped, delivery times can vary
depending on location. Delivery is sometimes completed in as
little as 3-5 business days for the northeastern US or most of Canada or
as many as 5-10 business days for the south western USA. Due to
the difficulties with the recent terrorist attacks, some packages may be
delayed at the border. All packages are sent traceable.
Please see
http://www.Bimmian.com/orderstatus.htm to inquire about the status
of your order. On this page, you will see your tracking number and
can link to the carrier site to see the exact details of your shipment. If you have not received your item within
30 days from the date your product was confirmed to
ship (not the date you paid) and the item status has not been updated by
the shipping company, please fill out the form below.
SPECIAL
EXCEPTION: FILAMENT (NOT LED) LIGHT BULB RETURNS
Please ensure that when ordering our lighting products that you select the proper bulb kit and illumination color for your vehicle. We cannot accept returns on any NON-LED lighting products due to their fragile nature for the following reason:
"When a filament bulb is turned on for the first time, even for a moment, its filament becomes very brittle. This brittle filament generally will not survive the rough handling of the postal service upon its return. In the event that it did survive a trip back to us from our customer, we cannot resell the bulb, as another shipment in the postal service would be sure to damage the product and it would not be fair to sell a used product to our next customer"
Our DOA policy on lighting products provides you with replacement bulbs for any damaged/missing/defective bulbs upon arrival and for a period afterwards (as specified for each product individually). LED Bulbs and lighting products may be returned for Exchange if you ordered incorrectly.
PRIVACY POLICY
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
If you have any
questions about any of our policies, please
send
an email to our customer service team for clarification before purchasing or
returning your goods.
We always treat
our customers with respect and conduct our business in a professional
manner and we expect the same from our customers. Messages
containing swearing, vulgarities, threats, insults, or any other
impolite or unprofessional content will be deleted without a response.
Once you have read and agree to
these terms please fill out our
Return Merchandise Authorization Number Request Form
